Privacy Policy

How Arcade Reactor collects, uses, and protects your personal information.

Last Updated: 1 May 2026

This Privacy Policy describes how Arcade Reactor ("we", "us", or "our"), operating the website arcadereactor.info, collects, uses, discloses, and safeguards your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using arcadereactor.info, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website.

1. Who We Are

Arcade Reactor is an Australian gaming media company headquartered at Level 12, 1 Market Street, Sydney NSW 2000, Australia. We publish game reviews, esports tournament coverage, and gaming news targeted at Australian audiences.

For privacy-related enquiries, please contact our Privacy Officer at: [email protected]

2. Information We Collect

We collect personal information only when it is reasonably necessary for our functions and activities. The types of information we may collect include:

2.1 Information You Provide Directly

  • Contact form submissions: Your name, email address, and the content of your message when you contact us through our website.
  • Newsletter subscriptions: Your email address when you subscribe to our newsletter.
  • Tournament registrations: Your name, email, team name, and relevant gaming credentials when you register interest in a tournament.
  • Contributor applications: Your name, email, writing samples, and professional background when you apply to write for us.

2.2 Information Collected Automatically

  • Usage data: Pages visited, time spent on pages, links clicked, and referring URLs.
  • Device information: Browser type and version, operating system, screen resolution, and device type.
  • IP address: Used for approximate geolocation (country/state level) and security purposes.
  • Cookies and similar technologies: See our Cookie Policy for full details.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries and provide customer support.
  • To send you our newsletter and editorial updates (only with your consent).
  • To process tournament registration enquiries and communicate event details.
  • To improve our website content, user experience, and editorial coverage.
  • To analyse website traffic and understand our audience demographics.
  • To detect and prevent fraudulent or abusive activity.
  • To comply with legal obligations under Australian law.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

  • Consent: For newsletter subscriptions and non-essential cookies, we rely on your explicit consent.
  • Legitimate interests: For website analytics, security, and improving our services, provided these interests are not overridden by your rights.
  • Contractual necessity: To fulfil our obligations when you engage with our services.
  • Legal obligation: Where required by Australian law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service providers: Trusted third-party providers who assist us in operating our website, such as email delivery services and analytics providers. These providers are contractually bound to use your data only as directed by us.
  • Legal requirements: Where we are required to disclose information by law, court order, or government authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Contact form submissions are retained for up to 2 years.
  • Newsletter subscriber data is retained until you unsubscribe.
  • Website analytics data is retained for up to 26 months in aggregated form.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete personal information.
  • Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
  • Opt-out: Unsubscribe from our newsletter at any time using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, including game publishers, esports organisations, and streaming platforms. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Post: Privacy Officer, Arcade Reactor, Level 12, 1 Market Street, Sydney NSW 2000, Australia
  • Phone: +61 2 9000 1234

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):